Terms of service

Online Store Terms

By visiting our site and/or purchasing from us, you engage in our “service” and agree to be bound by the following terms and conditions. These terms and conditions apply to all users of the site. Please carefully read our terms and conditions before using our website.

The website, tangtangs.com, is operated by TANGTANGS. Throughout the site, the terms “we,” “us,” and “our” refer to TANGTANGS, collectively responsible for providing the services offered on this site.

General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit our “service” in any way.

  • You understand that your content may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

Information Accuracy
We are not responsible if the information made available on this site is not accurate, complete, or current. The information on this site is provided for general information only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Changes and Prices
We reserve the right to modify the price of any product at any time without notice.

Products

  • We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor’s display of color will be accurate.

  • We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

  • We do not warrant that the quality of any products purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Order Information

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • If your package fails to arrive due to inaccurate, incomplete, or outdated information provided by you, you forfeit your right to receive the order. Tangtangs Jewelry shall not be liable for any loss and is not obligated to resend your order.

  • We reserve the right to refuse or limit/cancel orders (e.g., duplicate orders under the same billing/shipping address or credit card). Changes or cancellations will be communicated via email or phone, but we are not obligated to do so.

  • Double-check your shipping/billing address during checkout. If you notice an error, contact us immediately at tangtangs@tstorg.com. If the package is already sent to an incorrect address, we are not obligated to resend it.

Refund Policy

  • Refunds may be requested within 30 days of delivery, calculated based on promotional discounts applied.

  • Refunds are denied after 30 days.

  • We are not responsible for address errors, lost packages, or delays after the package leaves our facility.

    • Lost “delivered” packages: File a claim within 7 business days of the delivery date.

    • Wrong/missing items: File a claim within 3 business days.

  • Refunds are processed to the original payment method within 2–7 business days.

  • Promotions: Mystery products and free gifts are non-refundable. Refunds for discounted orders are calculated based on the applied discount. Only one free gift and bracelet per eligible order.

Warranty Claims

  • Tangtangs Jewelry reserves the right to deny warranty claims for items not purchased from tangtangs.com, tarnishing, discoloration, loss, improper use, accidents, or normal wear and tear.

  • We are not liable for incidental or consequential damages from product use/misuse.

Modification of Terms
Tangtangs Jewelry may update these terms at any time without notice. Continued use of our services constitutes acceptance of revised terms.

Disclaimer of Warranties
We do not guarantee uninterrupted, timely, secure, or error-free service. Results from using our service are not guaranteed to be accurate or reliable.

Limitations of Liability
Tangtangs Jewelry shall not be liable for any injury, loss, or damages (direct, indirect, incidental, punitive, etc.) arising from your use of our service or products, including errors, omissions, or data loss. Liability is limited to the maximum extent permitted by law.

Mobile Terms of Service

  • The Tangtangs Jewelry SMS/text messaging service is operated by TANGTANGS.

  • By opting in, you agree to receive recurring messages (updates, promotions, etc.). Message/data rates apply.

  • To opt out, text STOP to Tangtangs or use the unsubscribe link.

  • For support, email tangtangs@tstorg.com.

  • Carriers are not liable for delayed/undelivered messages.

Privacy
See our Privacy Notice for details on data collection and use.